Access and Login

How can I access my Batelco Email account on the web?

You can log in securely through the Batelco Email Webmail portal at: https://mx.oneoffice.bh

Email Setup

How do I configure my email account in Microsoft Outlook (Windows/Mac)?

1. Open Outlook and add a new email account.
2. Enter your email address — Outlook should automatically detect the server settings via Autodiscover.
3. Enter your password to complete the setup.

 If automatic setup fails, you can configure your account manually:

How do I set up my email on a smartphone?

For iOS (iPhone/iPad): Use the built-in Mail app (avoid Outlook for iOS due to known compatibility issues).
For Android: Use the Gmail app.

Manual Configuration:

My email does not appear in Outlook on my phone. What should I do?

For best compatibility, use the Mail app on iOS devices and the Gmail app on Android devices.

Account Management

How can I reset my password?

If you are locked out of your account, please contact Batelco Support.
If you are able to log in:
1. Go to the Batelco Email web portal.
2. Click your User Avatar → select Profile → choose Update Password.

Will I lose my existing emails during migration?

No. All existing emails will continue to sync automatically from the old system during and after the migration process.

Security and Performance

Is my email secure?

Yes. Batelco Email uses advanced, enterprise-grade security technologies, including:
- Email signature and sender authentication
- Server-to-server encryption and validation
- Antivirus and malware scanning
- Zero-day threat protection
- Suspicious attachment and macro filtering
- AI-driven spam and phishing detection

What is my email storage quota?

You can check your storage usage by logging in to https://mx.oneoffice.bh.
 For storage upgrades, please contact the Batelco Sales Team.

Which versions of Outlook are supported?

Batelco Email supports:
- Microsoft Outlook 2016 and later (Windows)
- New Outlook for Windows
- Outlook for Mac (new and legacy versions)
- Mozilla Thunderbird
- Apple Mail (Mac Mail)

Troubleshooting

Why are my emails bouncing back with an error message?

Bounce-back errors generally indicate a problem on the recipient’s email server.
Review the details in the returned message or contact Batelco Support for assistance.

Why did an expected email land in my Spam or Junk folder?

Batelco Email applies multiple spam and trust verification checks.
Review the email header for diagnostic information.
Marking the sender as trusted will improve future email delivery.

Why are my sent emails being marked as spam?

Ensure your domain is properly configured and avoid:
- Spam-trigger words or phrases
- Excessive attachments
- Unverified external links
If the issue continues, forward the bounce report to Batelco Support for review.

I am not receiving a specific email. What should I do?

1. Ask the sender to verify their mail queue and outgoing server configuration.
2. If the message has not arrived after 24 hours, request a copy of the delivery report or rejection message and share it with Batelco Support for investigation.

Compatibility and Browser Support

Which web browsers are supported?

Batelco Email works best on modern browsers that are less than one year old.
We recommend using:
- Google Chrome (best performance)
- Mozilla Firefox
- Microsoft Edge